At Spicenfly, we are committed to providing top-quality products that meet our customers’ expectations. However, in the unlikely event that your purchase does not arrive in perfect condition, we have a return and replacement policy in place to ensure a smooth experience.
Return Policy 📦
We understand that product quality is essential, and if you receive an item that isn’t up to our standards, we encourage you to initiate a return.
Please note that customers will need to self-ship the item back to us. Returns must be sent to our designated company address with the Order ID clearly mentioned to help us accurately process your request.
To ensure timely handling, we request that all returns be initiated within 3 days of receiving your order. Unfortunately, returns initiated beyond this time frame cannot be accepted.
Important Return Conditions 📸
To verify any issues, please record a video while unpacking the parcel. This unpacking video acts as evidence of the item’s condition at the time of delivery and is essential for us to review and approve replacement requests.
If the product is found to be defective, damaged, or otherwise not in satisfactory condition, we will promptly arrange for a replacement. Please note that our policy covers replacements only—we do not offer refunds.
Our team is here to help with any questions or to assist you through the return process. For support, please contact us at info@spicenfly.in or call +91 90031 97576. Thank you for choosing Spicenfly, where we are committed to delivering both quality products and excellent service!