Delivery Policy

At Spicenfly, we are dedicated to delivering your products promptly and in excellent condition. Our delivery policy provides details on our shipping and delivery processes, ensuring a smooth and reliable experience.

1. Order Processing

Order Confirmation: Once you place an order, you will receive a confirmation email with details of your purchase, total cost, and delivery address.
Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping and Delivery

Delivery Area: We deliver to locations across Tamil Nadu and select cities throughout India. For addresses outside standard delivery zones, please contact our customer support for assistance.
Shipping Charges: Charges are calculated based on the package weight, dimensions, and delivery location. Applicable charges will be shown at checkout.
Delivery Time: Standard delivery is 3-5 business days across Tamil Nadu. Delivery times may vary due to location or external factors like weather or transport delays.

3. Order Tracking

Tracking Information: Once shipped, you’ll receive an email with your tracking number and a link to monitor your order. You can also track it through our website.
Delivery Updates: You’ll receive updates via email or SMS about the status of your delivery, including any potential delays or changes to the expected delivery date.

4. Delivery Attempts

Successful Delivery: Our delivery partner will attempt delivery at the provided address. If unavailable, a notice will be left with instructions on arranging re-delivery or pickup from a designated location.
Re-delivery Attempts: If delivery fails, our partner will make up to two additional attempts. If still unsuccessful, the package will be returned to our warehouse, and customer service will contact you for further instructions.

5. Handling Perishable Items

Freshness Guarantee: We carefully pack all perishable items, including spices, to maintain freshness during transit.
Immediate Inspection: Upon receiving your order, please inspect the contents immediately. For any issues, contact our customer service team within 24 hours.

6. Delays and Exceptions

Unforeseen Delays: Although we aim for timely delivery, delays due to unforeseen events (e.g., extreme weather, natural disasters, transportation strikes) may occur. We’ll notify you promptly in such cases.
Incorrect Address: Spicenfly is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. Please ensure your delivery address is accurate at checkout.

Contact Us

For any questions or concerns, please contact our customer service team at info@spicenfly.in or +91 90031 97576. We are here to assist you and ensure a pleasant delivery experience.

Thank you for choosing Spicenfly!